Programme overview

The course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance.

During the course learners will discover their individual leadership style and identify key areas to work on to develop their abilities.

Learning Outcomes

Upon satisfactory completion of this workshop you will be able to:

• Use effective skills for leading, managing and motivating a team
• Use their improved communication and influencing techniques
• Manage different personalities and encourage mutual respect and cooperation
• Manage effective team meetings and carry out delegation duties assertively
• Resolve conflict and deal with difficult people and situations confidently and positively
• Understand how self-management can enhance their credibility
• Have a personal action plan to apply learning back on the job